Refund Policy
Refund Policy
Section 1: General Policy
- If the applicant is not selected the nomination fee of both Regional or Global nomination will be fully refunded within 14 business days from the date of announcement.
Section 2: Purpose of Fees
- The fees collected are used to cover administrative costs, processing, evaluation, and other operational expenses required for the program. As such, refunds cannot be issued once a payment has been processed.
Section 3: Exceptional Circumstances
Refunds will only be considered under the following conditions:
- Duplicate Payment: Refunds may be issued for duplicate payments for the same nomination or add-on.
- Payment Platform Error: Refunds may be issued for incorrect or excessive charges caused by a technical payment error.
- Non-Selection: Eligible nomination fees are 100% refundable if the nominee is not selected, subject to the applicable award terms.
- Act of God / Natural Calamity: Refunds may be considered if such circumstances materially prevent the event or participant attendance.
- Event Cancellation: Eligible payments will be refunded if the event is cancelled by the organizers, subject to applicable terms.
- Refund Request Period: Refund requests must be submitted within 7 calendar days of payment, unless otherwise stated in the applicable terms.
Section 4: Disqualification
- If a participant is disqualified for any reason their nomination after payment, no refunds will be issued.
Section 5: Program Modifications or Cancellations
- If the program or event is canceled by the organizers, participants may be eligible for a refund or credit for future programs, at the discretion of the organizers.
- In cases of postponement, payments will be applied to the rescheduled event and refunds will not be provided.
Section 6: Refund Request Process
- Refund Request Submission: Submit a written refund request via email to the designated support team, providing your full name, proof of payment, and the reason for cancellation. A full (100%) refund will be granted only in cases that meet the eligibility criteria under Clause 3 (Exceptional Circumstances) of Section 3, in accordance with the applicable provisions of Clauses 3, 4, 5, and 6.
- Processing Timeline: Refund requests will be processed within 14 business days upon approval.
Section 7: Please Note
- Please note that failure to submit the required questionnaire will result in the nomination fee being 100% non-refundable.
Section 8: Contact Information
- For any questions or concerns regarding payments or refunds, please contact our support team through the form on our website.
- By making a payment, you agree to this refund policy.